Frequently Asked Questions

Your room may be too humid. Switch on an air-con or use an electric heater on low fan force blowing directly on pastillage from a distance.

You may have lost too much water content due to multiple heating/kneading and reusing. Try adding a spoon of water or two and knead again.

You may have kept the paste on the table too long. Due to this, parts of it may have dried too much, after which you may have mixed the dry parts back into the paste. Be sure to always keep pastillage in an airtight plastic bag when not being used.

Make sure your knife is sharp and cleaned after every few cuts. Clean box cutters usually do a good job at cutting pastillage.

Your hands or your roller may not have been cleaned from sugar residue often enough. Too much starch or icing sugar may have been dusted on the paste.

You may be working too slow causing the paste to dry slightly. Knead the piece well and roll right after without pausing.

You sure can! If you have a cake supply store or distribute to cake supply stores, please contact us about wholesale options.